Return & Exchange Policy

We want every Northern Lights Jewelry purchase

to feel special and carefully considered.

Eligible items may be returned or exchanged within 30 days of delivery, provided they are unused, unworn, and returned in their original packaging. To request a return or exchange, please contact us before sending the item back. Once approved, we will provide return instructions.

30 DAYS RETURN

You have 30 days from the date of delivery to request a return or exchange.

CONDITION

Items must be unused, unworn, and returned in their original packaging with all certificates and accessories.

HOW TO START

Contact our customer care team to start your return or exchange process.

RETURN SHIPPING

Once approved, we will provide return instructions. Return shipping costs are the responsibility of the customer unless the item is incorrect or defective.

REFUND PROCESS

Approved refunds will be processed after the item has been inspected. Please allow up to 7–10 business days.

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or exchanged:

ENGRAVED ITEMS

Items with custom engraving.

CUSTOM-MADE PIECES

Made-to-order or custom-designed jewelry.

PERSONALIZED DESIGNS

Pieces personalized with initials, names, dates, or messages.

BESPOKE ORDERS

One-of-a-kind bespoke creations.

SIGNS OF WEAR

Items that show signs of wear, damage, or alteration.

EXCHANGES

Exchanges may be accepted depending on product availability. If the requested item is unavailable, store credit may be offered.

REFUNDS

Refunds will be issued to the original payment method.Shipping fees, duties, taxes, and custom charges are non-refundable.

IMPORTANT NOTE

Northern Lights Jewelry reserves the right to refuse returns that do not meet our policy requirements. For any questions, please contact our customer care team. We are here to help.