FAQ
Ordering FAQ
All Northern Lights Jewelry pieces are handcrafted to order. Please allow approximately 7–10 business days for production before shipment.
Orders are placed through our website. If you need assistance, our customer care team will be happy to help.
Cancellation requests may be submitted within 24 hours. Once production begins, changes may not be possible.
Yes. We specialize in custom jewelry design and bespoke creations.
Submit your inspiration, discuss details with our team, approve the design, and we will craft your piece.
Yes. Digital gift cards are available for purchase.
Rush production and expedited shipping may be available upon request.
Yes. Many designs can be personalized with engraving.
Changes may be limited once production has started.
Yes. We offer both lab-grown and natural diamond options.
Shipping FAQ
Production generally takes 7–10 business days before shipment. Delivery time depends on the shipping method selected.
Yes. Complimentary insured shipping is available on eligible orders.
Yes, expedited shipping options may be available.
High-value orders may require an adult signature upon delivery.
Yes. Eligible shipments are fully insured and trackable.
Yes. We ship internationally to select destinations.
Please contact us immediately and we will assist with the carrier investigation.
Returns & Exchanges FAQ
Eligible items may be returned within the specified return period if unworn and in original condition.
Yes, eligible items may be exchanged subject to availability.
No. Custom, engraved, and personalized items are final sale.
Contact customer support with your order number to begin the return process.
Refunds are processed after inspection and returned to the original payment method.
No. Engraved items are generally non-returnable.
Custom Design & Ring Sizing FAQ
Yes. We offer fully custom jewelry design services.
You may provide sketches, inspiration photos, or detailed descriptions.
Yes. Sketches, renderings, or CAD models may be provided for approval.
Most projects take between 2–6 weeks depending on complexity.
In some cases, yes. Please contact us to discuss your stone.
Approved custom orders are final sale.
Changes may be possible before production starts.
Use our Ring Size Guide or visit a local jeweler.
Contact us as soon as possible and we will advise on available options.
Many ring styles can be resized.
Yes. We provide sizing guidance and tools.
Some eternity rings may have resizing limitations.